Support
Please check the FAQs prior to submitting a support ticket.
We’re sorry if you’re experiencing an issue using the website / app. Please review and select from the options below and we’ll help you get sorted as quickly as we can. You can email us about general support issues by clicking “Message Us” above or below or start a live chat on the bottom right corner of your screen. For App Support related issues please submit a ticket reporting your issues by clicking the App Support or the Message Us button
FAQ’s
Who is the Durable Athlete App Suitable For?
The Durable Athlete is perfect for anyone who is looking to take back control of their physical and mental body! We not only want to provide you with the BEST resources and coaching around efficient and safe movement, but we also strive to help people mitigate daily stressors through breathing and optimization of our daily lifestyle habits.
Also, if you have any injuries or health concerns or you are pregnant/recently had a baby, please contact a medical practitioner for advice before starting any of our workouts.
What are the benefits of the Durable Athlete app?
In the Durable Athlete app, you can expect an ever-growing library of fitness movements through Bodyweight, Kettlebell, Medball, and banded exercises as well as breathing and foam rolling protocols that will you recover like a Durable Athlete. We not only provide resources for you to meet you fitness goals through intensive exercise, but also strive to be your main resource for recovery through breathing and mindset practice.
How do I cancel my subscription?
If you first signed up on the website, then you will need to cancel your subscription by logging into your account on the website.
If you signed up via an in-app purchase, then all in-app subscriptions are managed by Apple, Google, and Roku. To cancel your in-app subscriptions please follow the instructions for your device below:
Apple
Tap here via your iPhone/iPad
Android
Tap here via your Android/Tablet
Roku
To cancel your Roku subscriptions then please follow these instructions
I CAN LOG INTO THE APP BUT I AM HAVING AN ISSUE PLAYING VIDEOS OR ACCESSING CONTENT
We are sorry you are experiencing an issue accessing content. Please submit a support ticket here or email us at [email protected]
I WOULD LIKE HELP WITH AN ISSUE OR PROBLEM I'M HAVING WITH MY APP OR I WOULD LIKE TO GIVE SOME FEEDBACK
We are sorry you may be experiencing an issue or you may be here to share some feedback. To do so, please submit a support ticket here or email us at [email protected]
When do I start paying the subscription fee?
The great news is you are only charged once your Free Trial has finished! Once it’s finished, you will automatically be charged for the first subscription period.
To stop the subscription from automatically billing, you must cancel your subscription before the last day of the Free Trial.
Can I access my account on another device (i.e. if I purchased the app on an iPhone, can I access my account on Android?)
Your account is accessible from another IOS or Android device. Simply download the app on any device and use your login credentials to access the content. You can also cast from your mobile device to any smart device or your TV.
I am a total beginner! How will I know how to do each exercise?
The Durable Athlete is perfect for anyone who is looking to take back control of their physical and mental body! We not only want to provide you with the BEST resources and coaching around efficient and safe movement, but we also strive to help people mitigate daily stressors through breathing and optimization of our daily lifestyle habits.
Also, if you have any injuries or health concerns or you are pregnant/ recently had a baby, please contact a medical practitioner for advice before starting any of our workouts.
How Do I start my 14-Day Free Trial? How does it work?
Just like it says, you have a 14-day free trial period to view and interact with my content.
Simply click here to create your account and start your 14-day free trial. Once you’ve created your account, the Free Trial will start automatically, and you will be able to access all the parts of the app that are included with the Free Trial. Simply download the Durable Athlete App from the IOS or Google Play store and login with the same login details you created on DurableAthlete.com
If you have any questions or concerns please start a live chat or reach out to [email protected]
Can I get a refund?
If you signed up via the website, please contact the [email protected] for a refund.
All in-app subscriptions and purchases are managed by Apple for iOS and Google for Android. If you would like a refund for any reason, then you will need to contact them on the links below.
By downloading this app, have I automatically started paying any fees?
Nope! You are not charged simply by downloading the app.
You are free to navigate and explore the app to get a feel of the content within, and you are also able to watch any preview videos that are available.
I HAVE A QUESTION ABOUT CASTING TO MY TV USING AIRPLAY, CHROMECAST, OR APPLE / ROKU TV
To use AirPlay and Chromecast, make sure you are within range and connected to the devices or network.
When you’re playing a video inside the app / vid-app, look for the icon of the device you’re trying to connect to in the bottom right of the video.
Press the icon it will connect! If it doesn’t, please check your connections.
If you are still having issues please submit a support ticket here or email us at [email protected]
I AM HAVING AN ISSUE LOGGING INTO THE APP WITH MY ACCOUNT LOGIN DETAILS
Please submit a support ticket here or email us at [email protected]
Deepen Your Movement Practice.
Build Healthy Habits.
Strengthen Your Resiliency.
YEARLY
$250.00USD/YEAR
20.83 USD/MONTH
14-DAY FREE TRIAL
Monthly
$24.99USD/Mo
299.83/YEARLY
14-DAY FREE TRIAL
